When you begin signing up, CONNECTme will require 1 month deposit, 1 month advance payment and a standard installation fee of RM 300 (West Malaysia) or RM 600 (East Malaysia). We then apply for an AA (Apparatus Assignment) license from MCMC (Malaysian Communications and Multimedia Commission) for equipment to be installed at your premises. Usually this may take up to 60 days as per MCMC’s charter.

If an AA cannot be obtained, CONNECTme will refund the deposit.

Once the AA is approved, CONNECTme will contact you within 5 -7 business days to arrange an installation time and date. Please note the installer may need to perform minor drilling for a proper installation.

Installation will complete in 1-2 hours, after which you can experience CONNECTme broadband internet (subject to AA approval).

When you sign-up for CONNECTme@Home plans, you need to register as an individual, using a valid residential address and complete payment from an individual (non-company) bank account.