Privacy Notice for CONNECTme Website

This privacy notice (“Notice”) tells you how we, CONNECTme handle your personal data when you interact with us.

By using our website or subscribing to any of our services, you consent to the transfer and processing of your personal data by us in accordance with this Notice, which may be updated from time to time.

What Personal Data Do We Collect?
Personal data is any information that personally identifies you, and may include your:

  1. personal details (such as name, identity card number, nationality and date of birth);
  2. contact and location details;
  3. bank account and payment information;
  4. service usage and preferences;
  5. website usage and preferences;
  6. equipment and how it performs on our network;
  7. browsing usage;
  8. social media profile; and
  9. communication with us.

We may require additional personal information and sometimes sensitive personal information.

Where Do We Get Your Personal Data?
Personal data collected will mainly be from you and the information automatically generated when you subscribe or use our services. However, we may also collect personal data from the use of cookies, third parties and other available sources. Examples include our contractors, payment services providers, credit reporting agencies, government departments or agencies, public registries, social media, websites and publications.

How Will We Use Your Personal data?
Your personal data may be processed by us for any of the following purposes;

  1. to verify your identity;
  2. to communicate, transact and/or provide services to you;
  3. to comply with legal and regulatory requirements;
  4. for crime prevention, criminal investigations or proceedings, and for the administration of justice;
  5. for our day to day operations and administrative purposes;
  6. for security, internal risk and audit purposes;
  7. for billing and credit checks;
  8. for marketing purposes;
  9. for such other purposes as may be directed or consented to by you; and
  10. for any other incidental purposes to operate, and better manage our services to you, (collectively “Purposes”)

Who May We Disclose Your Personal Data To?
We may disclose your personal data to third parties, including:

  1. any persons directed by or agreed to by you;
  2. any person required for legal and regulatory compliance;
  3. our holding companies, subsidiaries and/or affiliates;
  4. our business partners, vendors and any other person we work with to (a) deliver services you have subscribed to or (b) provide you with further information about ourselves, our products or services;
  5. our professional advisers;
  6. credit bureaus, credit reporting agencies and corporations set up for the purposes of collecting and providing credit information;
  7. financial institutions; and
  8. if we decide to sell, or re-organize our business, potential purchasers and their advisers.

We may transfer your personal data outside of Malaysia for the Purposes and to such third parties stated in this Notice. The transfer of your personal data outside Malaysia would be required if you are travelling or accessing from our outside of Malaysia.

Data Access and Data Correction
You may request to access your personal data or correct or update your personal data. You may also withdraw your consent or limit the use of your personal data. However, withdrawing your consent or limiting the way we process your information, may affect our ability to provide services to you.

We will make all reasonable efforts to comply with any lawful requests, although we may charge a prescribed fee for access to and/or copies of your personal data.

Contact us!
Do you have questions, requests or complaints on how we use your personal data? Contact us at:

Data Protection Officer
201601003111 (1174037-K)
Level 39, Menara Maxis
Kuala Lumpur City Centre
50088 Kuala Lumpur
WP Kuala Lumpur

Fax: +60(3) 8213 2233

We assume that all information you provide to us is true and complete. We also assume that you have the necessary consent to disclose any third party information to us.

If there is any conflict between the English and Malay version of this Notice, the English language version shall prevail.